Data Recovery

We’ve all lost important files, either by accident or through hardware failure. The most worrying problem when your computer fails to start is that you can no longer get access to your data…

or what if you accidentally delete one or more of your files..?

Don’t worry, contact us! We’ll help to identify the problem and take the necessary steps to recover your data. We will :

Recover documents and photos from Computer Hard Drives
Recover photos from USB Memory Sticks
Recover photos from Camera Memory Cards
Recover data from External Storage Drives
Recover video and photos from DVD’s and CD’s

And with our ‘No Fix, No Fee‘ policy, if we don’t recover your data, you won’t pay a penny!

How much does it cost?

The first step in the recovery process is to assess the problem, which is done free of charge. We’ll then give you a price to recover the data and only with your consent do we begin the real work.

In nearly all cases, we’re able to recover your data cost effectively, using a variety of data recovery tools. It’s only when a physical failure on a computer hard disk occurs that costs can begin to escalate.

The Recovery Process

When we recover data we :

Assess the damage – we’ll determine free of charge what the problem is
Provide a quote – before starting work we’ll agree a price
Recover your data – with your consent we’ll recover the data agreed
Back up your Data – we’ll back up your data onto media of your choice, including USB Drives, a new computer hard drive or DVD’s

Protect your data

Without doubt, the best way to avoid any data loss is to protect it. All too often, we deal with data loss after the event but there some simple, cost-effective solutions that can remove the worry of data loss.

Our Data Backup Service can advise and implement a variety of solutions to meet your requirements because we understand the need to keep your documents and photographs safe . Contact us for a free chat about backing up data and start protecting your yourself today.

What went wrong?

The issue is going to be one of two things :

Software – where the operating system is corrupt, so the computer will not boot
Hardware – where a physical breakdown has occurred

Depending on the type of failure, there are a number of procedures we’ll attempt to recover you data.

Software

There are three common types of software problem, known as logical failures :

Operating Systems (OS) Failure – where the system files have been removed or replaced by a virus, spyware or a simple upgrade
Disk-Level Failure – where the structure of the disk is not correct. For instance, a bit like when the pages of a book are not in the correct order
Accidental Deletion – where the files have been deleted either by a person or a virus

If the problem is software related, we can opt to do one of the following :

Repair the operating system. Data recovery is not usually needed at this stage
Install a second copy of the operating system to enable the data to be recovered and back up onto an external hard drive
Remove the hard disk from the computer and install it into a donor computer. From here, we can then recover the data and take a backup onto an external hard drive

These types of fixes are typically fairly quick to do.

Hardware

There are a variety of hardware failures that can cause physical damage to storage :

Hard Disk Drives – can suffer several mechanical failures, such as head crashes and failed motors
DVDs and CDs – can get scratched or the recording surface gets damaged
External Drives – can get dropped and the cases get damaged

It’s important to note that physical damage always results in some data loss. If the breakdown is a result of a hardware failure we :

Isolate the piece of equipment within the computer that has malfunctioned and replace it. It may be as simple as replacing the Power Supply and you are back up and running.
Remove the hard disk from the computer and install it into a donor computer. From here we’re usually able to recover your data with a few simple procedures.

Hardware fixes can be either very easy or very hard. Rest assured though, under our ‘No Fix, No Fee‘ policy if we can’t fix it, you don’t pay!

Worst Case – A disk crash

A hardware failure is a big problem because it is the actual hard drive that’s failed completely. In some instances, we’re able to run an in-depth repair on the disk but the worst case scenario is a ‘head crash’ and the damage sustained is not easily repaired. In these circumstances, we’ll offer you the opportunity to send your drive off to a Data Repair Laboratory.

If you’d like to find out more, please feel free to get in touch!