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01256 233 455
01256 233 455
If you are having issues with your broadband connection or just want to switch provider, then we can help! We can also set up your broadband for the whole household to share.
Both services involve visiting your home but we DO NOT charge a call out fee within our standard coverage area.
This comes as a fixed package and includes :
Exclusions
The following exclusions apply to our standard service :
This service covers everything contained the Standard Service but without the ‘exclusions’. For the Premiun Service we’ll always provide a fixed quotation before we start any work.
So, if you need more computers configured, wireless networking or require us to supply the equipment, then this is the service for you.
There can are various problems with broadband internet but the most common issues we see are :
We’re able to solve all of these issues, as well as any more complex issues you may have, quickly and efficiently making it more cost effective for you. We’ll have you connected and up and running in no time! Contact us if you’re having problems with your broadband and we’ll sort you out!
We can speak to your Internet Service Provider (ISP) on your behalf, ensuring that they don’t offload their responsibility on to you. Some ISP’s talk ‘tech speak’, making you feel technically incompetent, but the reality is it’s not your position to be the expert; that’s their job.
In this situation we can relay the ‘real’ issue, ensuring you get the most from your ISP.
Another common request we see is that as a savvy consumer you want to get the best value from your Broadband. Often, in the ‘new customers only’ world of service, it’s better to change provider rather than negotiate a better deal with your existing supplier.
In this instance we can help you move from your existing supplier to a newer one. This may involve :
However small or large the job, we’ll make the transition simple and smooth. Contact us for FREE advice if you’re interested in moving service provider.
By using a Broadband Router, we can setup your internet connection so that everybody in the house can use the same connection. We can connect you using a wired network or through a secure wireless network. We’ve outlined the Pros and Cons for wired vs wireless on our Home Networking page.
As outlined above, the most common issues we see are :
There are many contributing factors to all of these problems but a thorough assessment of your specific issue enables us to resolve and fix the problem.
Connection problems usually revolve around four factors :
The last two issues are very easy to fix on our first visit. We always carry spare equipment, either a replacement or a loan, so we can get you up and running quickly. However, if we encounter any issues with the line, we’ll need to speak to the line provider and are subject to their Service Level Agreements. That said, we push extra hard to make sure the ISP faces their duty to provide a satisfactory service.
Line faults are mostly the result of a bad line between your home and the BT or Cable provider’s telephone exchange – typically known as the Last Mile. The quality of this line is determined by the distance from your telephone exchange because the further away you are the further a signal has to travel and the more the signal strength drops.
Another contributing factor is noise. Noise is a result of a bad connection somewhere. This may be anywhere between your house and the exchange. If your line crackles then chances are the noise on your line interferes with the Broadband signal.
We can check the Signal Strength and Noise Levels on your line and then speak to your ISP to sort them out.
Sometimes connection problems are caused directly by your hardware. This may be :
We always carry spare equipment, so can either replace your equipment there and then or loan you a spare while you source your own. This makes sure we can get you up and running as fast as possible.
Broadband Authentication
The two common broadband services – Cable or ADSL – use different methods to authenticate your connection to the internet :
We’re able to verify, in conjunction with your ISP, and configure the correct settings for you equipment so you are back online quickly.
I can’t connect
In some instances you’re not able to connect to the internet but other people in the house can. This is usually because of :
A network configuration issue with your laptop can result in your computer not connecting to your home network. Our expertise with home networking, including secure wireless, means we can identify the source of the problem, fix it and get you back online fast.
This has to be the most common issue we come across and there are many reasons :
A quick home visit will enable us to identify the cause of your problem. Whether it’s a line problem or a wiring issue, we can get you up to speed with the best possible internet connection available.
If the connection drop effects everyone in the house, then it’s likely to be a problem with your broadband router. The contributing factors are either the router, your home phone wiring or the cable/ADSL line coming into the house.
The problem could also be the result of an issue with your computer. We can check this over with our System Health Check service.
In some instances your computer will be connected to the web but you’re unable to browse to any websites. This is most certainly a problem with you Domain Name System (DNS). DNS is the system that converts a web server name, like www.google.co.uk, into a number (IP Address) that the computer can understand. If your DNS settings aren’t correct or are not responding then you won’t be able to resolve the names of Internet servers and therefore your computer can’t connect to them.
We can talk you through the problem or make a simple home visit to fix it. Feel free to contact us and we’ll be happy to help.
If you’d like to find out more, please feel free to get in touch!
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