No Fix No Fee

Our ‘No Fix, No Fee’ policy means that if we don’t possess the necessary technical knowledge or ability to resolve your problem, then no charge is made.

If we’re able to resolve the problem but are prevented from doing so, either by formal request or by not allowing us to proceed with the work, then we’ll charge for our time spent to that point.

If we’re able to fix the problem but are prevented from doing so because you (the customer) aren’t in possession of the required software, drivers or product key, then we’ll charge for our time spent to that point.

If we provide a clear and precise diagnosis of a failed component and you (the customer) decide not to proceed with the replacement of that component, then we’ll charge for our time spent to that point.