Virus, Spyware and Malware Removal

Virus, Spyware and Malware attacks are becoming more frequent and more serious, because of that their removal can often be a tricky business…

So how do we fix these issues? We will...

Run a variety of Virus Removal, Spyware Removal and Malware Removal Tools
Delete any associated configuration entries from your computer
Advise on any security changes you may need to implement

Malicious software removal can be very time consuming, so we can collect, repair and return your computer, saving you time

Our 2 Tier Service

Standard Service – covering the removal of any malicious software from a single Computer or Laptop with certain exclusions
Premium Service – where we provide a fixed quotation for any work that may include supplying additional software or hardware to improve your security arrangements

Both services involve visiting your home but we DO NOT charge a call out fee within our standard coverage area.

Our Standard Service

This comes as a fixed package and includes –

Coming to your home at a time that suits you
Taking your computer for workshop repair
Creating a temporary off-line backup of your data
Removing any Viruses, Malware and Spyware using tools and techniques
Applying any browser and operating system patches required
Returning and connecting your PC backup
Ensuring that all existing external devices still work; such as printers

Exclusions

The following exclusions apply to our standard service –

The cost of any additional commercial software required for future protection
Resolving existing hardware issues
Business or Commercial installations
Ongoing support

Our Premium Service

This service covers everything contained the Standard Service, plus the addition of the System Health Check service.

You can rest assured that we’re experts at Virus, Spyware and Malware Removal, so if you’re experiencing issues and looking for a reliable and effective solution, just get in touch!

What is Malware?

Malware stands for MALicious SoftWARE and comprises a number of types of software designed to infiltrate or damage your computer without your knowledge. These include :

Trojans – These are probably the most dangerous kind of Malware because they have a simple target; your personal and financial information or your computer’s system resources. This is why Trojans rarely disrupt your computer, or even destroy files, making them difficult to stop
Rootkits – These are designed to hide themselves in the early stages of the operating system’s loading process. They require human intervention to be installed and you are typically tricked into installing them by various offers. They are the hardest of all Malware to detect and therefore difficult to remove
Viruses – Probably the most well-known type of Malware, often making headlines in the mainstream media. Although once popular, they are easy to detect and contain as they are often spread via email
Worms – These differ from viruses in that they rely on exploits within a computer to spread. Worms tend not to infect other files but create their own instance and then seek out other computers to infect. Worms then open back doors so that remote hackers can access your system
Spyware – This is software that spies on you by tracking your internet activities in order to present targeted advertising. The author also collects this data and sells the information on to other organisations
Adware – This is not really dangerous software but it proves very lucrative for its author because Adware displays ads on your computer. The level of advertising depends on the author but the small text in the licensing agreement – which we hardly ever read – means that you’ve agreed to it. However, constant pop ups become rather annoying and the author doesn’t always make it easy to remove the software.
Keyloggers – This type of Malware logs all the keystrokes you make to log sensitive information such as passwords and financial details. This information is then accessed by the hacker either via a back door or by sending the information back to a remote server

The intention for the authors of Malware is usually commercial or criminal gain, or simply destructive purposes, but however you got infected, our System Health Check service can remove all of the above types of Malware (and other less common ones) putting your PC back to work at maximum power.

How did I get infected?

Not too long ago, email was the most popular way to spread viruses but this technique now makes up for less then 3% of the Infection methods. Nowadays, infection usually occurs via hosted websites. Innocent looking adware collects adverts from the internet which then download additional Malware without your knowledge.

Other infections occur through ‘hi-jacked’ websites that download content when you view them.. These sites then take advantage of exploits within your set up, usually a bug in the browser, to gain access to your system and install rogue software.

How can I be protected?

Having up-to-date Anitvirus and Antispyware software is a great way to start protecting yourself and your computer, because these infections usually occur without your knowledge.

We can help with our complete Internet Security Service, which can put together a security package that meets your needs.

If you’d like to find out more, please feel free to get in touch!